Refund Policy

Refund, Cancellation & Deposit Policy

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At Wyld & Well Clinic, appointments are carefully scheduled to allow dedicated time and care for each client. The following policy helps protect both practitioner time and client access.

 

Deposits

 

• A deposit is required at the time of booking to secure your appointment.

• Deposits are non-refundable.

• With 48 hours’ notice or more, deposits may be transferred to a future appointment.

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Cancellations & Rescheduling

 

• 48 hours’ notice or more

  Your deposit may be transferred to a future appointment.

• Less than 48 hours’ notice

  A charge of 50% of the treatment fee will apply. Any deposit already paid will be deducted from this amount.

• Less than 24 hours’ notice or non-attendance

  The full treatment fee will be charged.

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Late Arrivals

 

Please arrive on time for your appointment.

 

• If you arrive more than 15 minutes late, it may not be possible to proceed with treatment.

• In such cases, the full appointment fee remains payable, as the time has been reserved for you.

• Where possible, treatment time may be shortened to accommodate late arrival.

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Remaining Payment

 

The remaining balance of your treatment fee is due on the day of your appointment, payable by [cash / bank transfer].

 

 

Practitioner Cancellations

 

If your appointment needs to be cancelled by Wyld & Well Clinic, you will be offered:

 

• A full refund of any payments made, or

• The option to reschedule at a mutually convenient time.

 

 

Exceptional Circumstances

 

Exceptional circumstances will be considered on a case-by-case basis at the discretion of Wyld & Well Clinic.